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Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.

Last updated: April 20, 2026

1. Who We Are

Scoop-a-Poop is a professional pet waste removal service operating in the Marietta, Roswell, Alpharetta, Sandy Springs, Dunwoody, Johns Creek, and surrounding communities in the greater Atlanta area. We are a locally owned and operated small business. If you have any questions about this Privacy Policy, you may contact us at:

2. Information We Collect

When you sign up for our services or request a quote, we collect the following personal information:

  • Contact Information: Your full name, home address, phone number, and email address.
  • Service Address: The property address where pet waste removal services will be performed.
  • Pet Information: Details about your dog(s), including the number of dogs, breed, age, and name(s). This information helps us provide better, more personalized service.
  • Service Preferences: Your preferred service frequency (e.g., weekly, bi-weekly, monthly) and any special instructions.
  • Payment Information: Payment details are collected and processed securely through our third-party platform, Sweep & Go. We do not store your full card details directly.

We do not knowingly collect any sensitive personal information beyond what is listed above, and we do not collect precise GPS or real-time location data. We only use the service address you provide to schedule and perform cleanings.

3. How We Use Your Information

We use the information we collect solely to operate and improve our service. Specifically, we use it to:

  • Schedule and perform pet waste removal services at your property.
  • Contact you regarding your service appointments, confirmations, and updates.
  • Process payments for services rendered.
  • Respond to your questions, requests, or concerns.
  • Improve the quality and efficiency of our service delivery.

We do not use your personal information for marketing purposes beyond communicating directly with you about your own service, and we do not sell your information to any third party.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third parties. We share your information only in the following limited circumstances:

  • Sweep & Go (Service Platform): We use Sweep & Go to manage customer accounts, scheduling, and payment processing. Your information is shared with this platform as necessary to operate our business. Sweep & Go maintains its own privacy policy governing how they handle your data.
  • Facebook: We maintain a public Facebook page for our business. If you interact with us on Facebook (e.g., messaging, commenting), that interaction is governed by Facebook's own privacy policy. We do not share your personal account information with Facebook.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

5. Payment Processing

Payments for our services are processed securely through the Sweep & Go platform. Customers may pay by credit or debit card on file through the platform, or in some cases by check. We do not store full payment card numbers on our own systems. All card transactions are handled by Sweep & Go's secure payment infrastructure.

6. Data Security

We take reasonable precautions to protect your personal information. Customer data is managed through the Sweep & Go platform, which employs its own security measures. We limit access to your personal information to only what is necessary to provide our service. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Age Requirement

Our services are intended for adults who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us at [email protected] and we will promptly remove it.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal information, subject to any legal or contractual obligations.
  • Opt out of receiving non-essential communications from us at any time.

To exercise any of these rights, please contact us directly at [email protected] or call (801) 783-8833.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out: